Privacy Policy

This privacy policy applies to Firayalal...Nxt ("Firayalal...Nxt", "we", "us"), a retail business operating in Ranchi, Jharkhand, India. Our registered address is Radha Krishna Firayalal & Co., Ground Floor, Firayalal...Nxt, Argora Chowk, Ranchi, Jharkhand 834002, India. You can reach us at firayalalnxt@rediffmail.com or +91 92048 05839.

We may collect the following information about you:

• Contact information — your name, phone number (including your WhatsApp number), email address, and postal address, when you share these with us in store, on a phone call, or via this website's contact form.
• Purchase information — items purchased, preferences noted by our stylists, and order history.
• Messaging information — the content of messages you exchange with us on WhatsApp, SMS, email, or in person, and your responses to our broadcasts (e.g., opt-in, STOP).
• Website usage — basic analytics such as pages visited, browser type, and approximate location, collected via standard web logs and any analytics tools we deploy.

We use your information to:

• Respond to your enquiries and complete your purchases.
• Send you transactional messages — order confirmations, billing receipts, and appointment reminders.
• Send you marketing and promotional updates about new collections, festive previews, and offers only where you have opted in.
• Improve our service, our floor selection, and our website.
• Comply with applicable Indian law, including tax and consumer protection requirements.

We use the WhatsApp Business Platform (provided by Meta) to communicate with customers. By sharing your phone number with us and indicating that you would like to receive updates, you consent to receiving messages from Firayalal...Nxt on WhatsApp.

Our WhatsApp messages may include order updates, appointment reminders, and — where you have opted in — promotional content such as new collection previews or festive offers. The frequency of marketing messages is intentionally limited.

To opt out of marketing messages on WhatsApp, reply STOP to any message. We will stop promotional outreach on that number. You may continue to receive transactional messages related to active orders or support enquiries unless you ask us to remove your number entirely.

WhatsApp messages are subject to Meta's own privacy practices in addition to ours. Please review the WhatsApp Privacy Policy at whatsapp.com/legal/privacy-policy.

We do not sell your personal information. We share it only with:

• Service providers who help us operate the business — for example, payment processors, courier partners, hosting providers, and the WhatsApp Business Platform — and only to the extent needed to deliver that service.
• Government authorities, if required to do so by law or to respond to lawful requests.

We retain your personal information for as long as you remain a customer, and for a reasonable period after, to meet our legal obligations (such as tax records) and to support after-sales service. You may ask us to delete your information at any time, subject to those obligations.

You have the right to:

• Ask what personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Ask us to delete your information, subject to legal record-keeping requirements.
• Withdraw your consent to marketing at any time.

To exercise any of these rights, write to us at firayalalnxt@rediffmail.com. We will respond within 30 days.

We take reasonable steps to protect the personal information we hold against loss, misuse, and unauthorised access. No system is perfectly secure, however, and we cannot guarantee absolute security.

Our website and services are not directed at children under the age of 13. We do not knowingly collect information from children. If you believe a child has shared information with us, please contact us and we will delete it.

We may update this policy from time to time. The latest version will always be available on this page, with the "Last updated" date at the top.

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Rules, you can reach our Grievance Officer for any concerns about your personal information or how we handle it:

• Name: Mr Gurvinder Singh
• Email: baptisingh@yahoo.com
• Phone: +91 88778 22220

We will acknowledge your grievance within 7 days of receipt and respond substantively within 30 days, in line with applicable law.

For any questions about this privacy policy or your personal information, please contact us at firayalalnxt@rediffmail.com or by post at Radha Krishna Firayalal & Co., Ground Floor, Firayalal...Nxt, Argora Chowk, Ranchi, Jharkhand 834002, India.